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Posted on: May 10, 2019

New Online Check-In App to give clinic clients more flexibility

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(Lawrence, KS) – The Health Department on Monday, May 13, will launch its LDCHD Online Check-In App to allow clinic clients a variety of ways to check-in for services and give them more control over where they would like to wait.

The Health Department has been working with QLess on implementing the appointment scheduling software for patients who need to access nursing clinic services and STD and vaginal testing services. The goal of the system is to improve the experience for every client and help the clinic operations become more efficient.

To check-in clients can:

  • Download the QLess app on a smartphone;
  • Text LDCHD to 785-536-3726;
  • Call 785-843-0721;
  • Login via a link at LDCHealth.org; or,
  • Access an on-site kiosk in the clinic’s waiting room, 200 Maine St.

“We are excited to offer our clients the option to get in line from home, or wherever they choose, and finding the most convenient time for their schedule to come in for services,” said Clinic Office Supervisor Brittanie Sinisgalli. “We expect that QLess will improve our clinic flow and our clients will have a clearer understanding of possible wait times and how our clinic operates.”

Clients who access WIC services and Women’s Health services — including an annual exam, vaginal check, Pap, breast check, IUD removal and Diaphragm fit — will still need to call the clinic, 785-843-0721.

Implementation of the app is the first among a set of coming changes in clinic operations aimed at improving client and patient experience, said Linda Craig, Director of Clinical Services.

Clinic staff will undergo training on a new electronic medical record system, meaning some clinic services will not be available May 20-22.

The clinic’s Women, Infants and Children, or WIC, Nutrition services will remain open those days, as will the Heartland Community Health Center clinic that operates out of the Health Department’s location.

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